Frequently Asked Questions
In the event of a cancellation within 14 days of the arrival date we will keep the whole payment as a cancellation charge. If we are able to re-let the booking we will refund the whole payment. We will only accept cancellations by email. In the event of a cancellation outside of 14 days of the arrival date, we will refund the whole payment.
Reservations for both tables and rooms are currently available until the end of December 2019.
We only serve one menu which is a Tasting Menu. We don’t offer an ‘A la Carte’ style menu.
You can view our sample menu here.
The Tasting Menu costs £98 – £125
We can offer a vegetarian/pescatarian menu. When making a booking, please inform us if you have any dietary requirements as we need to know in advance so that we can prepare an appropriate menu for you.
With notice, we can adapt our menu to cater for most dietary requirements.
Please email email@example.com if you need to discuss dietary requirements.
When making a booking, please inform us if you are vegetarian or have any dietary requirements as we need to know in advance so that we can prepare an appropriate menu. With notice, we can adapt to most dietary requirements but as our food includes dairy products throughout, we are not able to cater for guests with severe lactose allergies or those who require a dairy-free diet. However, for those who cannot eat cow products, we are able to prepare a menu containing ingredients from sheep or goats instead. We apologise for any inconvenience this may cause.
Whilst we follow best practice at all times, we do like to highlight the fact that all the dishes we serve are produced in an environment where allergens are also prepared and cooked.
We cannot guarantee that the environment will be completely allergen free.
We are sorry, but given the time it takes and style of food we don’t feel that our restaurant is suitable for young children. We therefore don’t allow babies, infants or children under 10 in the restaurant.
We don’t allow babies, infants or children under 18 years old in the bedrooms.
Yes we do. The drinks package is £65 per person. This doesn’t have to be pre- ordered, it can be ordered during your visit.
We require the full payment at the time of booking.
Yes, we have eight rooms (ground & first floor) each with a walk-in shower and separate bath.
We also have one attic room which has bateau bath and is wonderfully quirky (restricted headroom).
All room bookings include the Tasting Menu and breakfast for two people. Rooms all have king-size double beds. There are no single or twin-bedded rooms.
Since it would involve repeating the restaurant experience, The Black Swan is not really suitable for multiple night bookings.
If you check our availability and our rooms are full please see the B&Bs and hotels in the area that we recommend in the next FAQs.
Yes! Here are a selection of recommendations for accommodation in the area;
Byland Abbey Inn, Byland, 1 mile away 01347 868204 Byland Abbey Inn, via English Heritage
The Stapylton Arms, Wass, 2 miles away 01347 868280 Stapylton Arms, Wass website
The Fauconberg Arms, Coxwold, 2 miles away, 01347 868214, The Fauconberg Arms website
Newburgh House, Coxwold, 2 miles away 01347 868177 Newburgh House website
Carr House Farm, 3 miles away 01347 868526 Carr House Farm website
The Feversham, Helmsley, 6 miles away 01439 770 766 Feversham Arms website
The Pheasant Hotel, Harome, 8 miles away 01439 771241 The Pheasant Hotel website
The Carpenters Arms, Felixkirk, 7 miles away 01845 537369 The Carpenters Arms Website
Saddleback Cottage, Sutton-under-Whitestonecliffe, 5 miles away Saddleback Cottage
Sunny Cottage, Sutton-under-Whitestonecliffe, 5 miles away Sunny Cottage
Guests are welcome to check-in from 16:00. Breakfast is served from 08:30 – 09:30 with check-out by at 10:30.
Please note we are CLOSED during the day, but the bar is open from 15:30 for residents. None of our rooms are in the main building here at The Black Swan Oldstead, so for your convenience, we recommend leaving all your luggage in your vehicle on arrival. We will then show you the designated parking for your room.
We provide hairdryers, irons and ironing boards in all our rooms.
Sorry, we are unable to cater for parties of more than four guests.
We can, however, accommodate tables of up to 13 guests at our sister restaurant Roots York.
You can check their availability here www.rootsyork.com
Yes, you can purchase gift vouchers here
There is no dress code so please dress as smart or as casual as you like.
We highly recommend booking a taxi as there are no taxis in Oldstead. The nearest taxi companies are located around 10 miles away, so if you need transport it is really important to book well in advance.
Helmsley Black Cabs (01439 223939)
Cumfy Cabs (07974 200336)
JEB Taxis (07971 777666)
SCL Taxis (07971 410412)
Clive Pittham Taxis (07973 119574)
The Tasting Menu usually takes around two and a half to three hours. If you are booking a taxi we would suggest allowing at least three hours.
Dinner is every evening between 6pm and 8.30pm.
Lunch is only on a Saturday between 12pm and 1pm.
Rooms check in from 4pm and check out by 10.30am.
Sorry, we don’t allow dogs or pets in the bedrooms, bar or restaurant.
We will now direct you to our online booking system TOCK
Before continuing, please read the following: Tock is a ‘ticketing’ system that requires the full payment to make a reservation. If you would like to purchase a gift voucher you can do so here
- All our live availability is shown on TOCK – we don’t use any other systems.
- We only take reservations up to 6 months in advance.
- If you have a gift voucher that you would like to use as part or full payment, please click here to make a request.
- All room bookings automatically include a reservation in the restaurant.
- We serve a ‘Tasting’ style menu and do not offer ‘A la Carte’.
Sorry, but we are unable to accommodate:
- Tables for more than 4 guests in the restaurant (However, our sister restaurant Roots York offers dining for up to 13 guests)
- Children under 18 in the bedrooms or under 10 in the restaurant
- Dogs or pets in the restaurant, bar or bedrooms.