Frequently Asked Questions
In the event of a cancellation within 28 days of the arrival date we will keep the whole payment as a cancellation charge. If we are able to re-let the booking we will refund the payment and retain a £20 administration charge.
For a reduction of numbers within 28 days of the arrival date we will keep the whole payment of the cancelled places as a cancellation charge.
In the event of a cancellation or reduction in numbers being made more than 28 days before the day of arrival we will refund the payment and retain a £20 administration charge.
We will only accept cancellations by email.
If at any stage we cancel the booking we will refund any monies taken or if required will try to make acceptable alternative arrangements but will not be liable for any amount greater than the value of the booking. It is recommended that customers should consider taking out travel insurance.
Reservations for both tables and rooms are currently available until the end of October 2018.
Reservations for November will open online at 6am on the 1st May.
Reservations for December will open online at 6am on the 1st June.
We only serve one menu which is a Tasting Menu. We don’t offer an ‘A la Carte’ style menu.
You can view a sample Tasting Menu here.
The Tasting Menu costs £98 – £110
We can offer a vegetarian/pescatarian menu. When making a booking, please inform us if you have any dietary requirements as we need to know in advance so that we can prepare an appropriate menu for you.
With notice, we can adapt our menu to cater for most dietary requirements.
Please email firstname.lastname@example.org if you need to discuss dietary requirements.
Yes we do. The drinks package is £60 per person. This doesn’t have to be pre- ordered, it can be ordered during your visit.
We require the full payment at the time of booking.
Yes, we have eight rooms (ground & first floor) each with a walk-in shower and separate bath.
We also have one attic room which has bateau bath and is wonderfully quirky (restricted headroom).
All room bookings include the Tasting Menu and breakfast for two people. Rooms all have king-size double beds. There are no single or twin-bedded rooms.
We don’t offer a reduced rate for single occupancy.
Since it would involve repeating the restaurant experience, The Black Swan is not really suitable for multiple night bookings.
Sorry, we no longer offer gift vouchers.
You could perhaps instead make a reservation as a gift for someone through our normal booking system here.
We have a 28 day cancellation policy, so the person receiving the gift could chose to change the booking any time up until 28 days before the arrival date.
When you book online, the Tock system requires you to pay the full amount to make the booking. If you would like to use a gift voucher as part or full payment then please contact us with a request to authorise the voucher. Please click here to request to use a voucher
When making a booking, please inform us if you are vegetarian or have any dietary requirements as we need to know in advance so that we can prepare an appropriate menu. With notice, we can adapt to most dietary requirements but as our food includes dairy products throughout, we are not able to cater for guests with severe lactose allergies or those who require a dairy-free diet. However, for those who cannot eat cow products, we are able to prepare a menu containing ingredients from sheep or goats instead. We apologise for any inconvenience this may cause.
All availability shown on our website is live, so if a date shows as fully booked then we’re really sorry but there is nothing available.
You can of course join the waiting list for a specific day by visiting our booking site here . When you select a date where nothing is available, it will either show you the next available date or give you the option to ‘Join waitlist’ as shown below.
Yes! Here are a selection of recommendations for accommodation in the area;
Byland Abbey Inn, Byland, 1 mile away 01347 868204 Byland Abbey Inn, via English Heritage
The Stapylton Arms, Wass, 2 miles away 01347 868280 Stapylton Arms, Wass website
The Fauconberg Arms, Coxwold, 2 miles away, 01347 868214, The Fauconberg Arms website
Newburgh House, Coxwold, 2 miles away 01347 868177 Newburgh House website
The Feversham, Helmsley, 6 miles away 01439 770 766 Feversham Arms website
The Pheasant Hotel, Harome, 8 miles away 01439 771241 The Pheasant Hotel website
The Carpenters Arms, Felixkirk, 7 miles away 01845 537369 The Carpenters Arms Website
We highly recommend booking a taxi as there are no taxis in Oldstead. The nearest taxi companies are located around 10 miles away, so if you need transport it is really important to book well in advance.
Cumfy Cabs (07974 200336)
JEB Taxis (07971 777666)
SCL Taxis (07971 410412)
Clive Pittham Taxis (07973 119574)
The Tasting Menu usually takes around two and a half to three hours. If you are booking a taxi we would suggest allowing at least three hours.
Dinner is every evening between 6pm and 8.30pm.
Lunch is only on a Saturday between 12pm and 1pm.
Rooms check in from 4pm and check out by 10.30am.
Sorry, we don’t take parties of more than six as our largest table holds a maximum of six guests.
We are sorry, but given the time it takes and style of food we don’t feel that our restaurant is suitable for young children. We therefore don’t allow babies, infants or children under 10 in the restaurant.
We don’t allow babies, infants or children under 18 years old in the bedrooms.
Sorry, we don’t allow dogs or pets in the bedrooms, bar or restaurant.
We will now direct you to our online booking system TOCK
Before continuing, please read the following:Tock is a ‘ticketing’ system that requires the full payment to make a reservation.
- All our live availability is shown on TOCK – we don’t use any other systems.
- We only take reservations up to 6 months in advance.
- If you have a gift voucher that you would like to use as part or full payment, please click here to make a request. (Please note that we no longer sell gift vouchers)
- All room bookings automatically include a reservation in the restaurant.
- We serve a ‘Tasting’ style menu and do not offer ‘A la Carte’.
Sorry, but we are unable to accommodate:
- Tables for more than 6 guests in the restaurant
- Children under 18 in the bedrooms or under 10 in the restaurant
- Dogs or pets in the restaurant, bar or bedrooms.